A pipe that bursts at midnight or a main line that backs up into the basement cannot wait for office hours. Call our dispatch line, describe what is happening and give the address, and the call is routed to a plumber in our network serving your part of Aurora.
Some problems can wait for a weekday appointment. These cannot, because water, sewage or gas keeps doing damage while you wait.
Our 24 hour dispatch line answers around the clock. You describe the problem and give the address, and the dispatcher routes the call to a plumber in our network who serves that part of Aurora. If the address sits at the outer edge of the coverage area, the dispatcher says so and confirms immediate availability before promising anything.
Aurora stretches across Adams, Arapahoe and Douglas counties, so the dispatcher works from your street address and does not rely on the ZIP code alone. Colorado licenses plumbers at three levels (residential, journeyworker and master), and the City of Aurora keeps the state master plumber license and contractor registration on file for contractors. License details are available on request before work begins.
These steps limit the damage until the plumber arrives. They do not replace the plumber.
A backup raises one question before any other: is the blockage in your line or in the city main? Aurora Water draws the line this way.
| Pipe or cost | Who owns and maintains it |
|---|---|
| Sewer main in the street, alley or easement, and the manholes | Aurora Water, which responds to main blockages |
| Sewer service line from the house to the main | The property owner |
| The tap connection (tee or saddle) on the main | The property owner |
| Street or sidewalk repair after fixing that line | The property owner |
| The Aurora Water account | The property owner, not the tenant |
Aurora Water also recommends a video inspection of the sewer line by a plumber. Water service lines cannot be videotaped. Homes built in 1960 or earlier are the ones most likely to have lead or galvanized water lines, and Aurora Water publishes a lookup of line materials by address; the service line page explains what to do if yours is flagged.
Each has its own page with the full detail. Here is the short version.
A backup that reaches a floor drain or tub usually means the line is blocked somewhere between the house and the main. Aurora Water names wipes and fats, oils and grease as the common causes, and it notes that roots can enter cracked service lines. A camera inspection shows which it is before anyone digs.
A bill that jumps, the sound of running water with every fixture off or a damp spot that keeps returning points to a hidden leak. Closing every fixture and watching the meter shows if water is moving. The plumber then traces the source: a fixture, a supply line or a line under the slab or yard.
Colorado requires a licensed plumber working for a registered plumbing contractor, plus a permit and an inspection, to replace a domestic water heater. The one exception is an owner doing their own home, and only if it is not for sale, resale, a flip or a rental. Landlords and sellers need a licensed plumber.
Emergency calls are the start. The same dispatch line handles scheduled work, each with its own page.
Aurora sits in Adams, Arapahoe and Douglas counties. Call, give the street address, and the dispatcher confirms coverage.
Distances are measured from Aurora. Every area above has its own page except Watkins.
Yes. The dispatch line answers 24 hours a day, 7 days a week, holidays included, and routes the call to a plumber in our network serving your part of the area.
Same-day service depends on the address and on which plumbers are available at that moment, so the dispatcher confirms immediate availability on the call before promising anything.
Deal with the gas first. Leave the building, call 911 from outside, then call Xcel Energy’s gas emergency line at 800-895-2999.
The water leak can wait until you are out and the gas emergency has been reported. After that, call our dispatch line and describe both problems so the plumber knows what to expect.
Shut off the main water valve first, then call. Do not use an open flame to thaw a frozen pipe.
National Weather Service records for Denver put the average first freeze on October 7 and the last on May 5, so the risk runs from early October into early May. Pipes in exterior walls, crawl spaces and unheated garages are the usual failures.
Call our dispatch line. Aurora Water maintains the sewer main in the street, alley or easement, but the sewer service line from the house to that main, including the tap connection, belongs to the property owner.
If the plumber finds the blockage in the main itself, that part is Aurora Water’s to clear. Until then, stop running water into the drains.
The network covers the Aurora ZIP codes 80010 to 80019, 80040 to 80042 and 80044 to 80047, plus Denver, Centennial, Greenwood Village, Castlewood, Commerce City, Lone Tree, Englewood, Southglenn and Watkins.
Aurora crosses Adams, Arapahoe and Douglas counties and ZIP codes cross city lines, so the dispatcher confirms your street address on the call.
The dispatch line answers 24 hours a day, 7 days a week.
Aurora CO Plumbers Den